1. Introduction
Lendmigo Holdings Pty Ltd ACN 682 065 407 (“Lendmigo,” “we,” “our,” or “us”) is committed to upholding your privacy rights. We comply with the Privacy Act 1988 (Cth) (the “Act”), the Australian Privacy Principles (APPs), and the Privacy (Credit Reporting) Code 2014 in handling personal and credit-related information.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information. By using our services, you consent to the collection and use of your information as described in this Policy.
All third parties (including contractors, agents, suppliers, and business partners) who access personal information collected by us are required to adhere to this Policy.
2. What kinds of personal information do we collect and hold?
Personal information includes any details about an identifiable individual. This may include credit-related information. We collect and hold personal information that is relevant to our business operations, including:
- Full name;
- Date of birth;
- Contact details (phone number, email, and residential address);
- Identification details (e.g., driver’s licence, passport, Medicare number);
- Financial information, such as income, expenses, credit history, bank account details, and payment information;
- Employment details;
- Tax file number (TFN);
- Reasons for applying for our products or services;
- Details of any credit applications, credit facilities, or related transactions;
- Information from credit reporting bodies (e.g., repayment history, defaults, credit worthiness);
- Website usage data (IP addresses, cookies, site activity);
- Information to verify representations made by you (e.g., organisational details, ABN); and
- Any correspondence with us (emails, phone calls, or other communications).
We may also collect non-public information you provide voluntarily or aggregated data regarding your usage of our website.
3. How we use your personal information
We may collect, hold, use, or disclose your personal information for purposes including:
- Assessing and processing credit applications;
- Conducting credit checks and credit reporting;
- Providing and managing our financial products and services;
- Verifying your identity and conducting customer due diligence;
- Administering accounts, collecting payments, and enforcing debts;
- Communicating with you about your account or responding to inquiries;
- Conducting marketing, sales, and business development activities;
- Meeting legal, regulatory, and compliance obligations;
- Maintaining records and conducting internal management; and
- Disclosing information to credit reporting bodies to manage credit-related activities.
Sensitive information will only be used for its intended purpose or where required or permitted by law.
4. How we collect personal information
We primarily collect personal information directly from you during:
- Applications for credit or services;
- Communication with us (email, phone, or in person);
- Website visits or online transactions; and
- Responses to our forms, surveys, or queries.
We may also collect personal information from third parties, including:
- Credit reporting bodies;
- Your authorised representatives (e.g., lawyers or accountants);
- Publicly available sources;
- Other organisations involved in providing or assisting with your finance application; and
- Service providers or suppliers involved in delivering our services.
If you refuse to provide requested information, we may be unable to offer our products or services to you or process your application.
We do not permit anonymous or pseudonymous interactions due to anti-money laundering laws.
5. Unsolicited Personal Information
If we receive unsolicited personal information that we do not require, we will take reasonable steps to destroy or de-identify it unless it is relevant to our business operations.
6. Disclosure of Personal Information
We may disclose your personal information to:
- Credit reporting bodies;
- Related companies and business partners;
- External service providers (e.g., IT, auditors, identity verification providers);
- Debt collection agencies;
- Professional advisers (e.g., lawyers, accountants);
- Regulatory bodies, courts, or government agencies, where required by law;
- Financial institutions involved in processing payments; and
- Any party you have authorised us to disclose your information to.
We may also disclose information in cases where:
- Required by law or court order;
- We suspect illegal activity and disclosure is necessary for investigation; or
- There is a serious and immediate threat to a person’s health, safety, or public welfare.
7. Credit Reporting
We may share credit-related information with credit reporting bodies such as Illion and Equifax. This includes:
- Identification details;
- Credit applications and repayment history;
- Defaults or serious credit infringements;
- Loan balances or terminations.
You can contact these credit reporting bodies to request copies of their privacy policies or to report suspected fraud.
8. Overseas Disclosure
We may store or disclose your personal information overseas, including in the United States. Before disclosing your information, we will take reasonable steps to ensure the overseas recipient complies with the APPs or equivalent privacy protections.
9. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or modification. Measures include:
- Password-protected systems;
- Encrypted data transfers;
- Restricted access to sensitive information;
- Secure storage of paper and electronic records;
- Continuous monitoring of system access;
- Regular audits and training for staff regarding data security; and
- Limiting printed reporting of personal information.
10. Direct Marketing
We may use your personal information for direct marketing purposes. You can opt out at any time by contacting us or using the unsubscribe feature in our communications.
We may also request pre-screening services from credit reporting bodies to tailor marketing efforts.
11. Keeping Your Information Accurate
We aim to ensure that your personal information is accurate, up-to-date, and complete. You may request corrections, and we will take reasonable steps to rectify any inaccuracies promptly.
If we correct information previously shared with another entity, we will notify them of the correction unless it is unreasonable or impracticable.
12. Accessing Your Personal Information
You can request access to the personal information we hold about you by contacting us. We will respond within 30 days. If we refuse access, we will provide a written explanation.
We may charge a reasonable fee for providing access to your personal information.
If you have concerns about how we handle your personal information, you can lodge a complaint by contacting us:
- Phone: 0431 796 761
- Email: submissions@lendmigo.com
We will acknowledge your complaint within 7 days and aim to resolve it within 30 days. If you are dissatisfied with our response, you can refer your complaint to the Office of the Australian Information Commissioner (OAIC):
- Mail: GPO Box 5288, Sydney NSW 2001
- Phone: 1300 363 992
- Website: www.oaic.gov.au
14. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
15. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact us:
- Phone: 0431 796 761
- Email: submissions@lendmigo.com
Policy Last Updated: 01/12/2024
I understand and acknowledge that:
Providing consent to any or all of the practices described above is optional. However, choosing not to provide certain consents may limit Lendmigo’s ability to assess my application for commercial credit or my eligibility to act as a guarantor, if applicable. As part of the credit application process, Lendmigo may collect additional personal information from me, including via phone. Any such information collected will be handled in accordance with Lendmigo’s Privacy Policy and consent guidelines, which govern its collection, use, and disclosure.